Frequently Asked Questions
Everything you need to know about our premium hair care products and services.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for international bulk orders.
How long does shipping take?
Domestic orders are typically processed within 24 hours and delivered within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
Are Vitta Gold products safe for chemically treated hair?
Yes, our professional formulas are specifically designed to be safe and effective on all hair types, including hair that has been colored, bleached, or chemically straightened.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return authorization.
Do you offer international shipping?
Yes, Vitta Gold Cosmetics ships worldwide. Shipping costs and import duties are calculated at checkout based on the destination country.
Are your products cruelty-free?
Absolutely. Vitta Gold is committed to ethical beauty standards; none of our products or ingredients are tested on animals.