Returns & Exchanges
At Vitta Gold Cosmetics, we want you to be completely satisfied with your professional hair care purchase; if you are not, you may return unopened and unused products within 30 days of delivery.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare the Package
Securely pack the items in their original, unopened packaging, ensuring that all seals remain intact to qualify for a full refund.
Ship the Product
Affix the provided shipping label or use a trackable shipping service to send the package back to our distribution center.
Receive Your Refund
Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing